Mobilisations

For workflow submission issues & new INX +Process access, call the mobilisations team 08 9315 8999

Please make sure to have your INX workflow reference number located at the top left-hand side of the workflow.

• Option 1 Mobilisations: Available between 6am and 6pm

mobilisations@mrl.com.au

• Option 2 Travel: Available between 5am and 6pm
• Option 3 Commercial Travel: Available between 5am and 6pm

For LMS online induction troubleshooting, contact the Induction team

induction@mrl.com.au

To request Mobilisation to a MinRes or MinRes client site, you will need to gain access to our INX +Process system.

New Vendor Setup to MinRes Mobilisations: 

You can do this by emailing our Mobilisations Team, please include the below important information in your email, as well as your new user form.

• Company name:
• ABN:
• Company contact name:
• Email:
• Phone:

You will need to nominate an administrator or delegate to submit Mobilisation requests in the system. Please have this person complete and attach this form INX +Process – New User Request Form – V3

New user process:

1. Once new user form is returned, we will setup a profile in INX +Process.
2. We will then issue your INX +Process login details to you.
3. Head to the induction module videos page and learn how to use +Process.

Existing Vendor requiring additional Admin Users: 

You will need to fill out the INX +Process – New User Request Form – V3 for any new administration person that requires access to +Process, to manage mobilisation requests for your company.

INX +Process Induction Videos

To speed the process up we have changed the way we set our contractor administrator up, in the below sections you will find our induction has been broken down into shorter videos for each module allowing you to view as many times as you require.

Please watch and understand at a minimum the Create Profile workflow video & the Mobilisation workflow video so you will be able to start mobilising.

INX +Process induction Videos

You can find the minimum mobilisation Site Entry Requirements (SER’s) on the individual site pages, found on the top right-hand side of this page.

Once you have all the required documentation, you can start the process.

1. Log onto INX +Process system
2. Follow the INX +process mobilisation Guide (cheat sheet)

Important information to note:

• You must have all site entry requirements (SER’s) to proceed, incomplete submissions will not be processed.
• If your personnel cannot meet the requirements listed in the SER’s please speak to your MinRes site contact, to see if they will escalate for GM approval for an exemption. *Approvals must be uploaded into the attachments on the additional details tab. GM approval template must be used.
• LMS online Inductions should be completed, prior to submitting your Mobilisation workflow.
• Please make note of any specific submission timeframes, to avoid having your workflow declined.

This form is used to transfer a person’s profile from one company to another. The individual must sign the form to give access to their profile.

Once the form is completed and signed, send to the mobilisations team using the subject line template for processing otherwise the email is missed, once processed you will then be able to access the persons profile in INX +Process. please allow a minimum of 24 hours for processing.

Subject line template: 

00/00/0000 – INX COMPANY CHANGE REQUEST – NAME – SITE NAME

Mobilisations Team (Mobilisations@mrl.com.au)

INX +Process – Company Change Request Form – V3

Our Mobilisations team is available to assist you:
Monday – Sunday | 6:00am – 6:00pm
Ph: 08 9315 8999 (option 1)

MinRes have updated their medical compliance requirements for contractors, this includes an updated process and medical declaration form.

Please use the below updated process and declaration form for all mobilisation & remobilisation requests going forward and delete any old saved copies.

Old forms will not be accepted for any requests received from 23/08/2022.

Process:

1. Contractor Company must supply a signed MinRes Sub Contractor Medical Declaration form the company representative signing the form must be a Duty Holder under the WA WHS Act who makes, or participates in making, decisions that affect the whole, or a substantial part, of the organisation’s activities.

All Mobilisation requests should be submitted at least 72hrs prior to the mob date.

*NOTE – some sites have specific timeframes, greater than the above. Please check the site pages for futher details.

Should you need to mobilise outside of our processing timeframes, or request an exemption for a Site Entry Requirement (SER) you must seek MinRes GM approval using the below template.

POSITION: XXXX
COMPANY: XXXX
SITE: XXXX

As the General Manager responsible for this request, I hereby approve for the above positions(s) to be exempt from the following processing requirements and acknowledge the Mobilisation team will not follow up on this once approval has been given (please remove items you are not willing to exempt)

1. Processing timeframes (submitted complete within 7 days’ notice)
2. Medical / DAS results (including Medical Declaration)
3. Online LMS Inductions
4. Commercial Flights
5. Other: please specify

Once your mobilisation workflow has been committed in INX, new profiles will be sent two auto emails: 

1. OKTA, to set up their OKTA account – which is required to access MinRes Learn.  
2. MinRes Learn with login directions.  

 Contractors accessing MinRes Learn:   

Contractors using MinRes Learn for the first time will need to check their inbox or junk mail for an email to activate their OKTA Verify.   
  
Follow the prompts to enter the security questions and select Create My Account 
   

OKTA Guides:   

• How to set up OKTA Verify with a Personal email  
• How to login with a MinRes email 
• How to reset your OKTA Verify  

 For more information:  

MinRes Induction website

Site-specific contractor requirements  
  
For further support:  

•  MinRes Learn: trainingsystems@mrl.com.au
• OKTA: Activation support please call IT Service Desk 08 9329 3699   – available 7am – 5.30pm daily AWST or email itservicedesk@mrl.com.au  

Mineral Resources have preferred medical providers they’re below:

• Spartan First – 1300 989 094
• RediMed – 08 9230 0900
• Logic Health – 1300 316 774
• Knight Health – 08 9259 0600

For Urgent (Same day processing) Drug & Alcohol Screens only, we would suggest:

• Safework Health – 1300 795 227 – location: Belmont

MINRES OWNER SITES

If you or your personnel has previously been to a MinRes Owner Operated site with in the last 12 months then we class this as a remobilisation, you will need to process the remobilisation workflow in INX +Process and supply any and all outstanding expired or missing requirements to bring this person back to compliant status.

Please make sure you liaise with your site contact and gain appropriate approvals if required to submit and liaise with MinRes Site admin if you requirement any follow up on a Remobilisation workflow.

MINRES CLIENT SITES

If you or your personnel has previously been to a MinRes Client site under MinRes within the last 12 months then we class this as a remobilisation, you will need to process the remobilisation workflow in INX +Process and supply any and all outstanding expired or missing requirements to bring this person back to compliant status.

Please make sure you liaise with your site contact and gain appropriate approvals if required to submit and liaise with MinRes Site admin if you require any follow up on a Remobilisation workflow.

MinRes Site Administration Team 

A visitor is classified as someone who is on site for less than three days and does not perform any physical work.
Visitors are to be accompanied by a fully inducted MinRes worker at all times. They will need to complete an onsite visitor induction upon arrival.

The site administration team require at least one business day to process site visitor access.

Visitors are not mobilised through the MinRes Mobilisation team.
A MinRes online induction, medical assessment and drug and alcohol screen is not required.

Items to be sent directly to MinRes Site Administration Team via your MinRes site contact:

• Travel & Accommodation form 
• Current Driver’s Licence Back & Front – Check the status of a WA Licence 

Q: How do I gain access to + Process?

A: You must follow the above instructions in “ACCESS TO INX +PROCESS FOR ADMINISTRATORS” section and send the template and INX New User form to the Mobilisations Team for processing.

Q: Where do I find a Workgroup?

A: Please liaise with your MINRES Site Contact / MINRES Supervisor.

Q: Who is my MINRES Supervisor in + Process?

A: The MINRES Supervisor is the MINRES Site Contact / Person who engaged your company for the role / project.

Q: How do I request a INX +Process Cheat sheet submission guide?

A: Send the below email to the mobilisations team.

Template:

• Email to: mobilisations@mrl.com.au
• Email Subjectline Template:
  • 00/00/0000 – SUBMISSION CHEAT SHEET – COMPANY NAME
• Email Body:
  • MinRes Site Responsible person:
  • Site:
  • Scope of works: i.e. roles requested

Q: What is the Workport?

A: The Workport is where the person is travelling to this can be found in the MINRES +Process User Guide on page 27 + that was supplied to you when you received your login details.

Q: What is the Worksite?

A: The Worksite is where the person will be working this can be found in the MINRES +Process User Guide on page 27 + that was supplied to you when you received your login details.

Q: What is an IMAOpenINX number?

A: Enter 1 into this field. The system will automatically generate a code once the
request has been committed. This code is used to register the InFlight Mobile app on a mobile device, this can be found in the MINRES +Process User Guide on page 10 + that was supplied to you when you received your login details.

Q: What inductions are mandatory?

A: A list of the mandatory inductions can be found on the MINRES – LMS Induction Landing Page

Q: Who can help if my personnel is having issues with LMS Inductions?

A: They will need to contact our Induction Support Team. Via email

Q: Who do i call if i have an issue with my Mobilisation submission?

A: If you need to contact the MinRes Mobilisations team, please call the team Monday – Friday | 8:00am – 5:00pm Ph: 08 9315 8999 (option 1), please make sure to have your INX workflow reference number located at the top left-hand side of the workflow next the workflow type and person’s name.

Q: What does it mean when my Mobilisation workflow is at **Approval Level 1?

A: This means it is in the queue for processing with the Mobilisations Team.

Q: What does it mean when my Mobilisation workflow is at **Approval Level 2?

A: This means it is in the queue for processing with the MinRes Travel Team.

Q: What does it mean when my Mobilisation workflow is at **Committed?

A: This means we have accepted the WF# and are finalising the remaining requirements this may including inductions and any other client site processing.

Q: What does it mean when my Remobilisation workflow is at **Approval Level 1?

A: This means it is in the queue for processing with the relevant site admin team.

Q: What does it mean when my Remobilisation workflow is at **Approval Level 2?

A: This means it is in the queue for processing with the MinRes Travel Team.

Q: What does it mean when my workflow is returned or declined?

A: This means you’re required to make changes and or resubmit.

• Returned: A workflow will be returned when the error or information or requirements are missing and must be supplied.
• Declined: A workflow is only declined when the required information cannot be edited or the incorrect workflow has been submitted, if declined you cannot resubmit and will need to fully resubmit the correct workflow.

Q: Who do I call if i have an issue with my Remobilisation submission?

A: You will need to liaise with relevant site administration team.

Q: How can i download the INX Flight App for Apple?

A: Download the INX app: Apple App Store – INX InFlight App

Q: How can i download the INX Flight App for Android?

A: Unfortunately, we’re experiencing technical issues with the Android version, we’re working with INX Software to update to a newer version.

INX +Process Login & Password Issues: 

Q: How do i reset my +Process password?

A: Please follow the prompts on the Okta instructions / website, if you’re having trouble, please contact the MinRes IT Service Desk on 08 9329 3699.

Q: How often should i login?

A: At least once every 30 days to keep the account active.

Q: What if my account is deactivated?

A: Please contact the MinRes IT Service Desk on 08 9329 3699.

Q: How often does my password expire?

A: Passwords expire every 60 days, please follow the Okta instructions to reset your own password to avoid deactivation. We suggest setting up an outlook reminder every 50 days to reset your password via Okta.

Q: What happens if i have 3 failed login attempts?

A: Log in failure more than three times can result in the account being blocked.